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From Chatbots to AI Agents: The Evolution of Customer Service in 2025

From Chatbots to AI Agents: The Future of Customer Service

Did you know that organisations using advanced contact centre solutions, such as Webex Contact Centre, have achieved a 20% call deflection rate? This has led to savings of nearly £3.6 million over three years. Such figures highlight the transformative power of technology in reshaping how ...
The Ethics of AI in Marketing: Navigating Privacy Concerns in 2025

AI in Marketing: Ethical Dilemmas and Privacy Concerns for 2025

Did you know that over 60% of consumers expect brands to disclose when AI is used in their marketing strategies? This growing demand for transparency highlights the complex relationship between advanced technology and consumer trust. AI has revolutionised marketing, enabling unprecedented levels of personalisation. From predictive ...
Sustainable AI Development: Green Marketing Practices for 2025 and Beyond

Sustainable AI Development: Green Marketing Practices for 2025

Did you know that 81% of consumers now expect companies to contribute positively to the environment? This statistic underscores a significant shift in consumer behaviour, pushing businesses to rethink their strategies. Sustainability has evolved from a mere buzzword to a business imperative, shaping how industries ...
The Rise AI Agent Marketplaces

The Rise of AI Agent Marketplaces in 2025

By 2025, AI-driven platforms are projected to handle 50% of customer interactions, reshaping how businesses operate. Companies like Salesforce and Klarna are already leveraging these tools to streamline workflows and reduce operational costs. For instance, Salesforce’s Agentforce integrates AI agents into Slack, while Klarna uses ...
ai music 2025

The Future of AI Music in Q2 2025: What to Expect

Did you know that by Q2 2025, AI-powered platforms are projected to generate over 30% of all new music tracks? This staggering statistic highlights the transformative role of technology in the music industry. From assisting artists in composing to enabling users to create full songs ...
ai accelerates chip design

AI Revolutionizes Chip Design: Discover the Future

Have you ever thought about how our digital world's tiny microchips are made? Designing these chips is complex and takes a lot of time. But, artificial intelligence (AI) is changing this, bringing new ways and tools to chip design. AI is changing how we design microchips. ...
2025 the year of AI assistants

The Rise of AI Assistants in the Workplace in 2025

The World Economic Forum says 44% of worker skills will change by 2025. This change will come from generative AI tools, affecting 40% of tasks. This makes 2025 a key year for AI assistants in the workplace. AI virtual assistants are changing how we work. They ...
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