© 2023 Copyright

Stewart Townsend
All rights reserved.

Archive

AI vs. Human: The Battle for the World's Call Center Capital

AI vs. Human: Battle for Call Center Supremacy

The call center industry is facing a fierce battle between artificial intelligence (AI) and human agents. A recent Gartner report predicts an extra $15.7 trillion in global GDP by 2030 thanks to AI. This shows how much AI will change industries like customer service.Nations are ...
The Future of Customer Interaction: AI Simulations vs. Human Conversations

AI vs. Human: The Future of Customer Interaction

Gartner predicts that by 2026, conversational AI will cut agent labor costs by $80 billion. This shows how AI is changing customer service and support. The mix of AI simulations and human talks will change how we interact with customers. Customer support has changed a lot. ...
Recent Comments
    Categories